"Converting Customers into Clients" with Stacie Chase

THIS CLASS IS FREE TO ALL MEMBERS OF ALOFT STREAMING. Learn more about how you can access almost every single video on this site with free unlimited streaming as well as live shows, podcast episodes and more at FLOATConvention.com/ALOFT.

This class teaches proven sales strategies that help convert leads into loyal clients rather than one-time customers. Focused on exceptional customer service, confident communication and effective closing techniques, participants will learn how to build trust, handle objections, and maintain professionalism—even in rejection.

The course emphasizes phone etiquette and details how to guide clients through quotes and payments. Students will also explore the importance of post-sale follow-up through a “Manager Survey,” setting the stage for 5-star reviews. Goal setting, KPI tracking, and team accountability round out this practical, results-driven training.

This class was recorded on June 10, 2025 through Zoom communication conferencing. Viewers may experience some associated video and audio challenges as a result of being part of a live virtual event.

Skill Level - All

Run Time - 75 Minutes